*** Valley County Service Officer ***
Recent Service Officer Reports
Service Officer Report November 2021 Page 1
Service Officer Report November 2021 Page 2
The Valley County Service Officer is Jamie Coffey-Kelly
She can be reached at 208-880-8727 or at Valley County Service Officer
VALLEY COUNTY VETERANS SERVICE OFFICER
Each state has a federally mandated Department of Veterans Affairs. These
state departments are staffed, for the most part, by veterans who are licensed,
bonded and trained to act as advocates for the veterans in their state seeking
health care, service-connected pensions or compensation for disabilities incurred
during military service. Idaho Department of Veterans Affairs is located near the
Boise Veterans Administration Hospital, and the service officer who serves
Southwestern Idaho is Jim Philpott, who is a retired US Army National Guard Tank
Officer.
Each county has their own veterans service officer who coordinates with their respective
state service officer to arrange appointments, gather information and assist
veterans in their county with questions about the Veterans Administration (VA)
concerning health care and other benefits.
It is important to understand that the state and county service officers are not
affiliated with the VA; their responsibilities are focused on helping a veteran
apply for health care benefits. Our mission is to assist those veterans with
bona fide claims for a service-connected disability or pension, and in the event
that their claim is denied, we assist in the appeal process. We generally do not
get involved in the areas of VA home loans, VA vocational technical programs, VA
education programs, etc., but we do direct the veteran to the right office in Boise.
Here in Valley County the service officer is recruited from Post 119 in McCall
or from Post 60. I'm from Post 60, and have been the Valley County Veterans Service Officer since
November, 2021. Some counties hire their service officers on a full-time
paid basis; this usually occurs in counties with a large population base.
I present to the Commissioners a quarterly written report
detailing those actions I have taken during the previous three or four months.
Jim Philpot and I meet veterans on an appointment basis the first Friday of each
month at Post 60 - walk-ins are also welcome.
The majority of my time is devoted to answering telephone or email queries
from veterans who have questions about eligibility for VA health care programs.
I also make home visits and well-being visits to veterans on an as needed basis
for follow-up. I can usually determine during a telephone call or a
face-to-face discussion whether a veteran needs to schedule an appointment with
Jim or me, and can direct him/her to go see one of the benefits/eligibility clerks at
the VA Hospital.
Based on the fact that Jim is one of the best veteran advocates I
have ever met, I always urge a veteran who I believe has a valid case, to come
and see him so that he can ascertain the facts, fill out the appropriate
paperwork and then represent him in his claim submission to the VA.
I also
assist in getting elderly veterans with disability issues admission to the State
Veterans Home; and when necessary I help the families of deceased veterans
obtain death and burial benefits.
For the most part this job is very enjoyable and rewarding, helping fellow
veterans get the help they need is worthwhile. I strongly encourage every
veteran to make sure their DD-214 is recorded at the Valley County Clerkâs
office for safekeeping, this record is the primary means to prove your stats
as a veteran and is key when submitting any requests to the VA.
Please contact me at 880-8727 if you have any questions. Jamie Coffey-Kelly
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